1 Apr 2016
Sixt Response
10yWe appreciate your feedback on our Seattle branch. It’s great to hear that you have had a positive experience with your co-workers, benefited from the pay, and enjoyed the uniforms and cars. We encourage all employees to provide reviews based off of their honest opinion, whether this is through Glassdoor or our quarterly Employee Satisfaction Survey. The Employee Satisfaction Survey even offers employees the opportunity to specifically rate their manager and provide feedback so that we can improve. We hope that you as well as our current employees have taken advantage of this.
At Sixt we try our very best to satisfy our customers’ demands, however, depending on seasonality we may not have the specific vehicle that our customer ordered. Our Regional Managers, Branch Managers, and HQ forecast vehicles that we will need in advance to avoid these difficult situations for our customers and employees alike. We understand that this is an inconvenience for our Rental Sales Agents. Across the industry these are occurrences that unfortunately happen.
As far as your concerns with management, we put our managers through an extensive training process that is unique to the trainee. Depending on their skill level and rate of advancement we will place them into a managerial role when we are confident that they are ready to tackle a location. Please be assured that there are no managers or agents without experience or proper training. Being a startup things changes frequently with Sixt. Changes within your branch are not necessarily directly from your manager but from HQ or Regionals for the sole purpose of improving our business! Again thank you for your input. We will certainly use this information to further investigate and improve.