Pros
This company gets inflated false reviews because they hire individuals with zero experience and they do not know any better. They also pander for good reviews on glassdoor I myself have been requested to get this company a great review because I am a great employee. This company seems A very safe bet simply because their customers use government funding to pay for their contract. The reality is the end-user the end customer is really getting a poor product from this company. So so the pro for this company is that it's very fault-tolerant because it's in bed with the government so much. Most of the monies for supporting libraries come from federal and state money. And as a result being integrated and has been in use for many years the library administrator seem hard pressed to change therefore they don't therefore SD continues to provide a terrible product at the customers expense meanwhile increasing prices. So the pro is the customer is ignorant there for the money keeps rolling in.
Cons
This company has been unable to deliver on the vision for product management for at least five years. The reason for this is because it's not been run by software at all the company is being run by finances. They don't make decisions in an innovative way in a product oriented way in and creative engineered heart and passion way. They are confined to small teams doing too many tasks and therefore they fail at all of them they've been trying to implement cloud strategies for at least five years they are incapable of implementing a cloud strategy for the customer. luckily for for SD The customer is not knowledge of enough to know what they don't know. The customer keeps renewing and paying their bill year over year and they just don't realize how poor this product is. The quality alone is embarrassing to me I can literally go break any of their products within minutes just from the user interface.