Pros
Site-level staff are generally experienced, helpful, and committed to residents Properties have the potential to be well-managed when supported appropriately Exposure to affordable housing operations can provide valuable experience Some regional staff advocate for strong candidates, though their influence is often limited
Cons
Hiring process is extremely slow, inconsistent, and lacks transparency Job postings often do not reflect actual duties or compensation Qualified applicants, including internal referrals, are bypassed due to outdated hiring metrics Promotions from within are rare, limiting growth for current staff Leadership is disconnected from site-level reality and struggles with decision making Overreliance on tenure rather than competence when making hiring decisions Workload is heavy and not matched by appropriate pay or support Poor communication from corporate and recruiting teams Work-life balance is difficult to maintain Many positive reviews appear to be written by recruiters, not on-site employees
