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Sign In Solutions

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Classic Corporate Greed - Customer Support Specialist Sign In Solutions Employee Review

1.0
16 May 2024
Recommend
CEO approval
Business outlook

Pros

Working remotely. That's about it.

Cons

I was an employee of one of the companies that was acquired by Sign In Solutions. I adored working for our little start up before the acquisition. Once we were officially acquired, our culture changed drastically for the worse and soon after, they laid off over half of the company so that our product could be an add-on feature for another one of the company's products. This is separate to how the acquisition company jacked up the prices over 200% for loyal customers who had used our product for years, but what else do you get when you are backed by Private Equity bloodsuckers? The company loves to send select employees (re: Sales and Management -- zero low-ranking employees) on the lavish annual company retreat to tropical locales (Bahamas, Puerto Rico, etc.) but still can't afford annual raises.  One of the final straws for me was when they removed the "Work/Life" balance tenet from SIS's core values. In the same breath, they also announced there would be no raises until AT LEAST Q4 (we were currently in January). Additionally, there is rampant toxic corporate language about "wearing multiple hats," AKA "you're going to be doing the jobs of all the essential people we laid off but for one meager salary". The company also mandates that employees who are NOT adjacent to Marketing come up with Marketing ideas (without pay) when they could have just not laid off their Marketing Teams to begin with?  The very wealthy CEO especially is particularly awful and is notorious for openly and brazenly bragging about his new boat(s) while also taking CEO Roundtable calls (implemented to address his employee's concerns) from restaurants/country clubs with bad internet connections so that he doesn't have to actually answer these questions. Ironically, the CEO is also a big proponent for returning to the office, even for employees who were hired to work 100% remotely, yet he does not adhere to these standards himself. He has also made extremely disappointing comments about his disdain for DEI initiatives. Last, he absolutely loves to talk about how he "doesn't want employees who are only here for the money". Ummmm, ok bro why else do you think people work at all? Dude is seriously so far removed from the reality of the current times, it's incredibly embarrassing but this is who is leading the company. Cringe. Please don't work for this company unless you love good ol' American Corporate Greed.

Explore other reviews about Sign In Solutions

5.0
7 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing team of smart, supportive people who truly care about the work and each other. Leadership is solid and approachable, creating an environment where ideas are heard and good work gets recognized. It’s been great to see so many people here grow and advance in their careers. The product is genuinely strong and something to be proud of. Overall, it’s a place where you feel valued and know the work you do makes an impact.

Cons

Fast-paced environment where priorities can shift quickly — but it keeps things interesting.

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Sign In Solutions Response
7mo
Thank you so much for sharing your experience and for taking the time to write such a thoughtful review. We’re interested in hearing from you and that you feel supported by your team and that our leadership approach helps foster collaboration, growth, and recognition — those are behaviors we care deeply about. We’re equally proud that you see the impact of your work and feel connected to our mission and product. That sense of purpose and shared success is exactly what we aim to build across Sign In Solutions. You’re absolutely right that our fast-paced environment can bring quick shifts in priorities — and we appreciate your positive perspective on how it keeps things dynamic and engaging. Thanks again for your feedback and for being part of what makes this such a great place to grow and contribute. — The Sign In Solutions Team
2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Co workers. AI tools. Best in class

Cons

Literally everything else No career growth No educational opportunities. They brag about “campus” but that IT product training. Incredibly toxic Constant change, which is sometimes good. Inside politics Conservative company Tight with money. will invest in some technology, but not people Marketing Team as big as the sales team with very little results to show Poor implementation Poor support Crappy culture Poor communication Bad alignment Siloed departments

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