Poor management - Senior Customer Service Officer Shoalter Automation Employee Review

Year end bonus despite business is bad.

Unpleasant working atmosphere, cannot find worse HR and management. Very bad communication between management and staff. HR never show support to staff, but worse is extremely rude and arrogant attitude, and always not at office. Policies and workflows are messy and inconsistent. Management never listen to staff genuinely but pretend democratic. Unrealistic time schedule to work, expect staff to work overtime and reply messages after working hours or during weekend or holiday. Unfair treatment to different ranks / teams staff. No follow up action even staff complained and lack of transparency. No consideration for staff career path.

provides a 30-minute lunch break

the HR function and management practices raised serious concerns. The HR team appeared to lack sufficient understanding of local UK employment standards and GDPR requirements. There were instances where staff salary information and personal data were discussed openly, which felt inappropriate and unprofessional. Concerns raised around data protection and confidentiality were not adequately addressed. Overtime arrangements required employees to sign additional agreements, and employees were discouraged from seeking external advice or raising concerns through bodies such as ACAS. This created an environment where staff did not feel safe or supported to speak up.