Cool Tech, Bad Management - Sorry Not Going to Say Session AI Employee Review

1.0
12 Jul 2024
Recommend
CEO approval
Business outlook

Pros

The technology is really cool, and in a space (ecommerce) that desperately needs help optimizing their marketing spend. If applied properly, it has the potential to be a game-changer.

Cons

Executive leadership does not know how to run a company. Culture absolutely sucks, as every customer issue is met with a hair-on-fire demands by executive leadership. This "yes-man" culture prevents any meaningful action, discussion or even a willingness to truly understand how to better provide value to their customers. The CEO is continuously looking for the next "throat to choke" and a rock star one day can be fired the next - there is no employee loyalty. The turnover at the non-founder executive level is horrible. 3 CROs, 4 people in charge of delivery, 3 CMOs in last 3 years or so.

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Session AI Response
1y
Thank you for acknowledging the potential of our technology and its significant impact on the e-commerce space. We are having a great time on this journey! We would like to address your concerns about our executive leadership and company culture. At Session AI, we prioritize a culture of open communication, collaboration, and continuous improvement. We are dedicated to fostering a supportive and innovative environment where employees can thrive. We are a team of highly motivated, high performing innovative professionals. Leadership changes are part of the growth process and aligns with our strategic goals and capability enhancements. We are proud of the dedicated and talented individuals who have contributed and those who continue to contribute to our success daily. We are committed to ensuring that Session AI remains a great place to work for everyone and `are always open to constructive dialogue. If you have further insights or would like to discuss your experiences in more detail, please feel free to reach out to our VP, People, Laurie Shakur. Thank you again for sharing your perspective.

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5.0
29 Jul 2025
Recommend
CEO approval
Business outlook

Pros

It's a great place to work.

Cons

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1.0
21 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Some smart people doing their best in a terrible environment.

Cons

If I could sum up my time here in one word, it’d be EXHAUSTING. The CEO is all smiles when things are going well, but totally disappears when real leadership is needed. There’s no clear vision, no strategy, and honestly, no clue what’s going on half the time. You’re left trying to do your job in a constant state of confusion and fear while leaders at the top play the blame game whenever something goes wrong. It’s a high-pressure environment where you feel like you’re always being watched or set up to fail. Upper management is rude and out of touch, and they’ve created a culture where people are afraid to speak up. Feedback is either public humiliation or radio silence, and when layoffs hit, they didn’t even offer severance. The whole setup feels brutal, disrespectful, and honestly kind of ridiculous for a company that pretends to care about its people.

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