Review - Recruiter Servicom Employee Review

I have moved up in the company very fast.

believe in the loyal workers that have been there for years and invest in them so they can be a better value to the company.

Pretty much anyone that applies gets hired

Turn over rate high; poor quality of training; once on floor, pretty much on own. No real assistance. Trys to push the "customer" importance, but all about the company making money. Was hired to troubleshoot tech problems, not sell. When I left, company was trying to "FORCE" customer to add on services and we were to make them add on services. Nickel and dimed customer for services. Some customers were paying hundreds of dollars to receive service. Some customers always on "outages", especially Florida area. Sure, they would "credit" customer, but was usually less than $20 for hours of no service! Met very few, less than 5, who had been there more than one year! And floor support, supervisors would walk by someone needing assistance. Had to raise your hand to get help. Felt like I was back in school asking to use restroom. Took forEVER to get help! And they (Comcast) was interested in helping customers, yet couldn't get assistance to do so!!!