Good Start Up - But No Life Balance or Career Progression - Senior Business Systems Analyst ServiceTitan Employee Review

3.0
14 Jan 2024
Recommend
CEO approval
Business outlook

Pros

- Great people to work with (IC only. Few managers). - Always something to do project wise and learn from it. - Remote. - Still new in a lot of ways, so had the chance of being pioneers in some processes and systems.

Cons

- Hard work is barely recognized. - Promotion isn't reflected based on the work you put it, it is which manager or department leader likes you. Better play the favoritism card here and say "Yes" to everything. - Not a lot of work-life balance. Have a secondary work email or phone on file in HR b/c the chances are that they will call you in the late evening for something. - Everything is always on fire. - Upper/Exec leadership started to cut off what culturally made the company rewarding to work for. - If you don't know where you career should head, good luck, b/c managers do not provide the guidance. They expect you should take control of your own career. This is a good and bad thing - good that you can direct it where you want, bad if you need any guidance and don't know where to start. - Don't show weakness or need for help. A co-worker of mine was let good b/c they express that they were drowning in the workload and leaders of said department said they were no longer a "fit" for the role.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

2
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