The opportunities are endless! - Customer Success Manager ServiceTitan Employee Review

4.0
9 Mar 2017
Recommend
CEO approval
Business outlook

Pros

- Quickly growing company with new departments and management positions being created monthly. - Passionate, kind, mellow people working towards a common goal - No political weirdness, no stepping on fellow employees to get where you want to go - Founders who are in it to win it for all the right reasons - Great, casual office environment with tons of snacks and free lunch daily (good stuff, too)

Cons

- When you grow as quickly as we are there are things that slip through the cracks. Communication and product gaps, can't keep up with staffing needs, etc. We've already improved a lot in the past year and it continues to get even better. - Currently a little low on female employees and leadership but we are working hard to change that. - Very challenging and fast moving which is not for everyone. - Not the lowest paying in the industry but certainly not the highest either!

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

3
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