Too much talking with an extreme toxic culture !!! - Anonymous employee ServiceNow Employee Review

1.0
24 Oct 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Let me think……think…….think…… may be the salary on time. Funny but true that they don’t even think that it is important to reimburse in the same month. I find it extremely difficult to think of good things about this organization, even the internal employee support teams are not helpful.

Cons

The leaders need to be matured (especially the Directors and above). If you do not want to be treated like a doormat and coming from a good product-based company, then just stay away from this company. They will do everything to make your life hell by expecting you to stay active 14 hours a day on weekdays and be active on weekends or even on holidays. The work credits may be stolen or passed to anyone in the US office and employees may keep wondering (just because of some “great” leaders do not even have a clue who does what). The behavior of some newly born leaders is extremely rude towards the team (may be because they are privileged to work from the US office). Team members joins the meetings with sleepy eyes and most people feel like they should walk away (as they are extremely disturbed due to severe work pressure) but ServiceNow follow a carrot and stick policy that hardly employees can ignore. Leaders are very well aware that the feedback during the survey will always be in their favor from the team members for “obvious reasons”, so it is just a show once a year and nothing else.

Explore other reviews about ServiceNow

5.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, great pay, substantive projects, builds presentation and networking skills.

Cons

All virtual unless you are in a state with an active office, like California.

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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