Pros
1. Executive Leadership is bar none. Excellent communication on corporate strategies, goals, competitive positioning, and overall how to achieve goals. 2. Tremendous opportunity in the marketplace based upon leadership's positioning and strong workflow capabilities. 3. Strong customer ecosystem and top SIs/partners are getting more committed in their practices. 4. Good pockets within NOW of qualified pre-sales and sales teams so extensive interviewing is important and beware as org changes yearly so you may end up under a completely different leadership chain.
Cons
1. Poor middle management - many promoted in the org due to time at the org and political ties to leaders from prior jobs (like EMC/Dell, VMWARE). There is a lot of scrutiny on ICs and little engagement and strategy input. 2. Few SCs and AEs know how to sell enterprise platforms or strategic deals, and management expects quarterly results. 3. Value Selling is not fully adapted. Feedback is given by mgmt that the account team should control the direction of the sales cycle with Fortune 500 customers. In reality, Fortune 500 customers require a joint close plan. The key difference is that many middle management have sold commodity products where time is a race to the bottom versus strategic value selling. 4. Poor partner engagement: There is recognition at Exec Leadership they need partners to grow, Middle management encourages using partners for what they can and not abiding by ROE.