Avoid, not worth the drama and not the "place to be" - Senior Engagement Manager ServiceNow Employee Review

1.0
27 Apr 2022
Recommend
CEO approval
Business outlook

Pros

learning how to work at a software company with other people that work at software companies

Cons

- Superficially helpful people: i.e. people refusing to assist even if it is their primary job function, redirect to others who do the same, or in more frequent scenarios just ignoring people. Lots of internal finger pointing and trash talking other teams/people, overall this is becoming a toxic work environment. - Poor management and leadership: lack of guidance and investment in direct reports. I've been in scenarios where my years of experience, level of relationship with client and basic common sense have been ignored by my management repeatedly, only to get in front of the next level of leadership or the client and be eviscerated for not having prepped the very thing I tried to but was shut down over and over. - Lack of basic courtesy within groups: the level of unprofessionalism and rudeness I've experienced is unbelievable and too frequent from different individuals to not be a reflection of the culture. We are all here to get our jobs done and we don't have to be a**holes to each other to do that, stop being nasty and treat people with the same respect you would like to receive.

Explore other reviews about ServiceNow

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

1
See reviews by: Helpful|Rating|Date|All