Toxic culture, don’t waste your time here - Senior Product Designer Service NSW Employee Review

1.0
19 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Some really great designers. Diverse work, interesting projects- opportunity for social good- however unfortunately - on the whole lacking in skill/ talent to deliver quality products and solutions are often not led by customer needs.

Cons

An “OK is good enough” mentality is the norm. It’s essentially comprised of a group of people who’ve worked together in government for years / coupled with newcomers which creates an odd mishmash. There’s a true lack of diversity in problem-solving, ideas, life experiences and the work reflects this. Also, if you think differently from the majority, you’re seen as a threat (or outright wrong). The work culture is unstimulating, depressing, very political, unethical, not at all customer focused and ridiculously unproductive. Beaurocratic f**k ups, coverups, bumbling messes are the norm. Poor leadership, lack of support, outdated management styles and micromanagement stifle creativity and growth. Anyone who wants to explore their values, creative energy, and connections with fellow creatives this is definitely not the place for you. Take your talents elsewhere, its a wonderful thriving market out there, this place will leave you feeling unfulfilled and disconnected.

Explore other reviews about Service NSW

4.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic work life balance, interesting projects, flexible working arrangements (compressed hours, flex, mostly remote), good culture, friendly staff, some very smart and talented people

Cons

Pay lower than private sector, no benefits or bonuses

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work from home Talented team Interesting projects

Cons

Tough deadlines requiring alot of extra hours

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