Not a bad company, but you must drink the Kool-Aid - Field Service Engineer Service Express Employee Review

3.0
11 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Surrounded by a bunch of great people...all smiles..part of the allure of the field service job is the allusion that you are your own boss, most of the time, Was never micro managed there...Benefits are decent

Cons

kool-Aid dispensed by the drumload. Constantly told how they are for their people, but, in a Field Service environment, all I can say is "Yeah, right!!" First off , no pay for being on call. You give up a week of your life to be on call and get nothing in return, unless you get called out, then you get OT, and, if the ticket qualifies, a 2 hour call out(straight time). not worth giving up a week, especially if you don't get called out. No company vehicles...no vehicle allowance, and not even reimbursed for mileage at he Federal rate. They only give you 85% of the Fed rate, while they probably write off 100%. Now wonder a lot of the FSE's drive clunkers... And don't refuse to drink the Kool Aid, failure to buy into the culture makes you a marked person...so just sit back, smile and wave, and sing the Kumbaya like you mean it, even if you don't.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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