Pros
Fellow team members were professional, knowledgeable and very friendly, which made working here truly pleasurable. Ticket response time requirements are set to specific guidelines and are expected to be met, which is in line with industry standards. The company goes above and beyond to recognize those who go above and beyond for the customer. The company has internal documentation where employees can share experience and knowledge which helps the team overall and results in faster response times to the customer. Management is open to feedback from employees and customers on constant improvement, which is a strong positive.
Cons
The teams being spread out between multiple offices and remote isn’t ideal since everyone get’s along with each other like family, sometimes the company however will fly out team members to HQ to meet some of the team! Most definitely there are a few things that can be done to continue to ensure complete team unification.