Inconsistent, no real strategy except sell more. Head of sales is inconsistent and doesn't know how to lead a team in a motivating way. Sales have been down, no one is hitting quota and they do nothing to make it attainable. Claw backs equal to initial commission on corporate and enterprise deals if an account doesn't renew after initial contract. (ie, getting a claw back 2 years later when they don't renew). No one on my team hit their quota last year or the year before, really demotivating. Ask for feedback on culture in surveys and do nothing with that information. Product team is much better - Sales and support are struggling.