2.0
15 Apr 2026
Current employee, less than 1 year
Coppell, TX
Recommend
CEO approval
Business outlook
Pros
Location, immediate co-workers, it was a struggle to find those as perks.
Cons
Poor work life balance. Mandatory OT every week. Hijacked hour lunches turn to 30 min breaks. Details within system are incorrect. Speed is valued over accuracy. SPOC position is glorified collection rep. No real responsibility just taking calls non stop.