Growing pains - Director Securian Canada Employee Review

Generous benefits. Flexible work schedule. Emphasis on DEI.

Remote work is great, but it does make it hard to build a team.

Supportive team environment with approachable managers. The role provides great experience handling customer interactions in both English and French. Training is well structured, and colleagues are always willing to help. Overall, a good place to grow customer service skills.

The workload can be demanding during peak periods, and the role can become repetitive over time. A heavy emphasis on performance metrics, combined with overlapping break and lunch schedules that leave minimal call coverage, creates an unfair workload distribution and significantly increases stress and mental strain for the few representatives left to manage all incoming calls.