No leadership & Identity politics. - Customer Success Manager (CSM) Secureworks Employee Review

3.0
19 Nov 2024
Recommend
CEO approval
Business outlook

Pros

A brain dead hamster could work there.

Cons

-Constant outsourcing to Romania or India - Identity Politics is huge. Identify as a woman, black, etc and you will be promoted. -Security Platform is super average. - No innovation. -Middle management is self serving.

Explore other reviews about Secureworks

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Culture of innovation and improvement.

Cons

Lean organization due to layoffs. A lot of work piling up on few people.

1.0
24 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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