Negative Work Environment - Cashier Sears Employee Review

1.0
2 Mar 2010
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule Employee Discount Commute to work was short Fellow employees were good to work with. Since we were all company peons, we had our own support system within our ranks.

Cons

Lack of training. I was put on the registers alone before being allowed to complete training. Then when I would do something wrong or not in keeping with company policy, I got reprimanded. Poor pay. You work for minimum wage, but can make a few extra dollars pushing Sears Protection Agreements and signing up people for Sears Credit Cards. Negative work environment. The managers at my store fostered a very negative work environment by constantly threatening to write up employees or terminate them. Employees had a fear of management rather than being part of the "team". It's all about the numbers. Sales associates and cashiers were forced to push Protection Plans and credit card applications on customers, some of whom could not afford them. If management thought an employee wasn't pushing enough of them, they got their hours cut. No opportunity for full-time. Sears staffs the majority of its stores with part-timers to avoid having to pay benefits. At my store all sales associates and cashiers were part-timers, even those who had been there for years. Customer complaints. There were a lot of these. A lot of the complaints came from Sears not honoring protection plans, customers got angry because of "fine print" issues. I could go on and on, but I think you get the idea.

Explore other reviews about Sears

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good team and good compensation

Cons

The contract is only for 30 days, so it needs to be renewed every month, and we always lose access during the process. This creates some uncertainty for us.

4.0
19 Jun 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Working at Sears allowed us to develop strong customer service, communication, and problem-solving skills in a retail environment. We gained experience assisting customers, handling transactions, managing merchandise, and working as part of a team to meet sales and operational goals. The position also helped us improve time management, adaptability, and the ability to work effectively in a fast-paced setting while maintaining a positive attitude toward customers and coworkers.

Cons

One challenge of working at Sears was managing periods of high customer traffic, which could be stressful and demanding. We occasionally faced difficult customer interactions, changing sales expectations, and the need to balance multiple responsibilities simultaneously. Additionally, retail schedules often required evening, weekend, and holiday shifts, which could affect our work-life balance.

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