A Supportive Workplace with High Standards - Customer Success Manager Scrut Automation Employee Review

4.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The best part of working here is the people. The team is tight-knit and everyone genuinely shows up for each other when needed. Working from the office is fun too—we have office dinners, HR-organized fun sessions, and evening snacks that make the workplace feel more welcoming. Personally, I've been lucky to work with some great people. Vibhav has been one of the best mentors I've had and has helped me grow a lot professionally. I've seen reviews mentioning a toxic culture, but that honestly hasn't been my experience. Expectations are definitely high, but people are given opportunities and support to improve. If things don't work out, transitions are handled respectfully. Sometimes it's easier to blame the company than acknowledge that the role or expectations may not have been the right fit. A special shoutout to the HR team as well. They've put together some really good benefits and are always approachable and willing to help. It genuinely feels like a people-first company.

Cons

The product and infosec space moves very fast, so keeping up can sometimes be challenging. There are also a few areas where more automation and better documentation would help, as some knowledge still sits with long-tenured employees. Improving knowledge sharing would make onboarding and collaboration even smoother.

Explore other reviews about Scrut Automation

5.0
5 Jan 2024
Recommend
CEO approval
Business outlook

Pros

-Competitive pay -Room for growth -Engaged management

Cons

-Start-up hours -Things are a work in progress, but it gives you lots of opportunities to show iniciative in problem-solving for the company.

1.0
14 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay and benefits. WFH

Cons

During my time at Scrut Automation, I found the work environment to be stressful due to a lack of clear direction from leadership. There was frequent disagreement on the best approach to grow the business, which created confusion and inconsistency. Despite attending trade shows and other outreach efforts, we struggled to generate genuine customer interest in the product. The sales quotas were unrealistic given the market response, adding additional pressure to an already tense atmosphere. If you're considering a role here, be prepared for a fast-paced and demanding culture with high expectations and limited support.

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Scrut Automation Response
7mo
Thanks for the insight. North America expansion is now backed by clearer strategy, realistic goals, and regional support, so teams know the direction, expectations, and resources to succeed.
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