Good money but even that could make me stay - Complaints Handler Scottish Friendly Employee Review

Passionate Customer focussed Committed to improvement

Manual processes Slow to change Excess red tape

Monday - Friday in the office 2 days a week

No business goals to adhere to Outdated technology Outdated business processes Lack of engagement High turnover of employees Toxic environment with no consistency Has the potential to be a great business and employer but management ethology and practice have made some knowledgeable colleagues leave the business across all areas. No training for new joiners, poor on-boarding Invest in good quality on-boarding and cover in-depth product knowledge with an excel spreadsheet matrix rather than just winging it.