Pros
Everyone, mostly, are very upfront and real with you. About 4 people who are TSR's I know in the call center work very hard and try to help the center achieve its goals for the month. Fun parties. Good Benefits. Very lax office area. Okay bonus's
Cons
I have a lot to say about this. There is a point system [full-time employees in the call center get 12 points a year] meaning 1 point a month. FMLA [in general] is a pain to deal with. Attempting to talk to your supervisor for issues within the call center is a major let down. They will tell you to report to your lead on duty and then it would go from there. It goes nowhere, ever. Back to the point system. If you're late [DOESN'T MATTER WHY YOU'RE LATE IF YOU WERE IN A WRECK OR HAVE A FLAT TIRE OR STUCK IN TRAFFIC] If you're 6 minutes late, you'll get a point. Period. Upper Management doesn't listen to criticism. They don't appreciate their employees, regardless if they say they do or not, it's never good. Too much work drama, too much vicious bs that goes back and forth. Management is 2 faced. Oh, and to get promoted or move out of the call center you need 6 points or below. You think you'll be able to maintain your points under 6, but it's hard. Leaving work early [without PTO] you've worked less than 1/2 your shift. You're getting a point. You leave after 1/2 your shift then you still get a .5 point. Buybacks are gone [use to be after 30 days of consecutively coming to work you get .5 points back] That's gone. No more buyback just yearly drop-offs. We are one of the lowest-paying call centers in GA. Starting at 13 an hour. It barely pays the bills. Trying to ask for extra hours is a pain. The center is opened 24/7 [ and no it's not a regular 9-5] We have shift bids every 3-6 months, it varies due to management not making up their mind.