Pros
Interesting market niche. Salaries for IT technicians are slightly above market average.
Cons
Don’t trust the number of five-star reviews on here. This place didn’t know what Glassdoor was until a manager pointed out the company’s 1-star rating less than a year ago. 100% employee-paid health insurance, no compensatory time policy, salaries employees extremely high turnover rate. This place started as an infrastructure wiring company and doesn’t know any other way to do business. The owner applied a project/break-fix model to his IT offering and quickly over-extended his capability. This place doesn’t understand what it means to be an actual Managed Service Provider. Managers or technicians that try to push change are quickly let go, demoted, or replaced. I’ve been through three management teams and 30 technicians during my time here. Speaking of management - there are a wealth of managers but no structure. By the time I left there was an IT Director, IT Manager, Help Desk Manager, Operations Manager, Office Manager, Sales Manager, and Project Manager, and they are off-site doing tech work so often that I’m not sure I’ve ever seen them all in the same room. The business owner ends-around his own management team and calls the office constantly throughout the day to directly task line-level employees. Those who manage employees aren’t allowed to manage their employee’s time or workload, so none of us are sure why the positions exist at all. Phone calls are recorded and the intercom system is used to listen in on conversations without the speaker’s knowledge. Communication platforms like Slack or Facebook are not allowed to be used for any reason. Hiding a personal cell phone screen from management is met with questioning and KGB-era suspicion. The IT office just tripled the number of cameras. Communication is rarely done through email so there’s no paper trail of promises made or broken. The employee is the first person to be sacrificed to the client in an effort to save the face of the owner or the business as a whole. It doesn’t matter how good a technician is how hard he or she works. The extra mile someone puts in today becomes the standard they are judged against tomorrow. The lack of a sensible comp time policy results in employees regularly expected to work over 40 hours and receive nothing for their time.
