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      Schneider

      Engaged employer

      Schneider reviews

      Customer service - Customer Service Representative Schneider Employee Review

      2.0
      26 Mar 2017
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good hours decent pay. Company with many things to offer

      Cons

      Lots of micro-managing in customer service, no freedom to run your accounts. Every little thing you do is tracked and criticized. Even people who have tons of experience are micro managed and told they aren't doing good enough. All I ever heard from manager was what I was doing wrong, then a week later had an in person meeting with customer who said we were doing amazing. Too many changes to the systems as well. Extremely stressful position as it is "hair on fire" all day every day.

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      5.0
      9 Jun 2026
      Local intermodal driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Terminal manager was very professional & understanding.

      Cons

      12 hr shifts made for a long day

      avatar
      Schneider Response
      2w
      Thanks for the 5-star review! We are glad you enjoyed the great management and professional staff we have here! We wish you all the best!
      4.0
      1 Jun 2026
      Dedicated driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Dedicated local account, driver leaders are nice, equipment is decent.

      Cons

      $12/hr on duty, not driving pay. That’s ridiculous and includes everything except driving. Work can be inconsistent at times, hours can be long, no holiday or mileage bonus pay for a long time after hire, benefits are expensive. Schneider won’t allow drivers to use Bluetooth or any other hands-free device, INCLUDING HEARING AIDS, to receive calls while driving. This makes having a life outside of work and scheduling appointments almost impossible.

      avatar
      Schneider Response
      2w
      Thank you for your feedback and review. We review pay weekly to make sure it's competitive in the marketplace. We have an open door policy and always want to hear concerns like this from our drivers. Drive safe.
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