- Sometimes leadership cares more about tracking metrics for profitability which can put burdensome admin tasks on managers and staff
- You can feel the squeeze of being owned by a PE firm, shareholder value is clearly the top priority
- Leadership continues to be a little tone deaf with certain process and system changes during busy season and with little thought on how it impacts service delivery or if its actually more beneficial for ISD and tracking metrics rather than actually helpful for the people using the tool