Terrible Management - Client Onboarding Specialist Santander Employee Review

2.0
5 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Great coworkers and good amount of work for job security. They have a good vision of where things are going but no clear way of getting there.

Cons

They don't give you the tools to succeed in your role. They throw employees into situations that are obscure and with little to no direction. Management and leadership also is lacking in their area and have no strategic visions. They treat their employees like mules and management doesn't provide feedback until it's too late. Don't be fooled, even with constructive feedback they will not give anyone a chance to improve. Doesn't utilize the talent in their team and within the organization itself, no clear directives on constant changes. You're pigeonholed into antiquated procedures and policies and any initiative for improvement shown gets overshadowed by miniscule discrepancies.

Explore other reviews about Santander

5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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