#1 issue - A very technologically challenged company with multiple new systems that are not integrated causing confusion, delays and aggravation for customers and employees. New system launched May 2020 and Microsoft is still trying to fix many issues as of the end of 2020.
Removal of some important support positions leaves other employees with too much work and not enough help given the challenges of the new systems. Also has led to more employees leaving the company as well as health issues caused by the stress of the new systems with less support.
If I was applying there again I would ask a LOT of questions before accepting a position. I imagine it will take at least another year for Management to work out all of the system and staffing issues.
