Ok for the most part - Merchandise Associate Sam's Club Employee Review

3.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Most of the employees were friendly. They put snacks in the break room. I liked my direct managers.

Cons

Some of the young people called in sick repeatedly, with no apparent repercussions. They were faking it. This left us shorthanded and created some stressful work days. Almost no training. I couldn’t answer customer questions in departments such as jewelry and electronics. Some of the cashier managers were unprofessional and rude to employees in other departments. There needs to be a sign or some type of monitoring for the motorized shopping carts. They are intended for the elderly, disabled, etc. Too many able bodied customers were using them. They weren’t available for the people that actually needed them. I saw a group of teenage boys goofing around on them. It made me sad when I saw an elderly man limping around and a woman with a broken leg that should have been able to use them. The signs listing the products on each aisle are too high. I was constantly asked where things were. They need to be lowered so people can see them. Theft was an issue. Candy bags were ripped open. Too many non-service animals were allowed in the store. One dog pooped in an aisle and the customer kept walking. This was a spouse of an employee. Animals aren’t allowed in stores where food is prepared and sold. This isn’t enforced. You could tell it was just people that want to bring their pets to stores. The freezer department employees had a different manager that didn't work nights. They didn't assist in product put-backs in their own department and also didn't assist with unloading freezer trucks...of products for their own department. Make it make sense.

Explore other reviews about Sam's Club

5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good hours Team work amazing

Cons

Not alot of vacation time

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Sam's Club Response
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, less stressful than many kitchen jobs, guaranteed break times no matter what, good benefits

Cons

Communicating with managers is almost impossible. There are too many managers, and they are unaware of what the other ones do. The lead who writes my schedule changes constantly and I get a schedule that doesnt even make sense Ill go a week or more without seeing them (Different shifts they are at another store etc) and when I finally do talk to them they tell me to ignore what the app says. When I do that it dings me on points that affect how much PTO i accrue.

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Sam's Club Response
4d
Thank you for being a valuable part of the Sam's Club team and for sharing this detailed feedback.
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