Quality Assurance Field Agent - Quality Assurance Field Agent Sales Partnerships Employee Review

Thank you for sharing your thoughts about your experience with our company. We value constructive feedback as it helps us improve in all areas. As a Sales and Marketing Outsourcing company, we have separate negotiated contracts with each of our Clients. However, all clients want and expect their authorized reps/agents to work full-time (8 hours a day Monday-Friday). And understandably so, since it is in the contract that all of their assigned reps/agent would work full-time, especially for a good salary as you noted above (thank you). As you know, most reps/agents work remotely and the managers have multi-sate regions and have to manage on average 15 geographically separated employees with dedicated territories. Therefore, one on one time with each rep/agent may only be a couple days a month. This is why we look for people who are comfortable working remotely and who are self-motivated, energetic, driven to succeed, and ambitious. We have all of our field employees sign a performance expectations document agreeing they will be in their territory from 9am to 5pm Monday-Friday. Unlike Inside Salespeople, we can not see when the field employees get to work (assigned territory) and leave. With our Clients paying for full-time employees we have to make sure and have a way to prove this contractual requirement is being met. Our clients also expect reasonable attendance. Our new Attendance Policy was reviewed/edited by our national law firm and it is the same type of policy is used by many Fortune 500 companies. I hope this clarifies some of your issues and concerns about our company. I am sorry you had a bad experience with us and that we were not a fit for you. If we can address any specific issues you have or had please feel free to contact our HR Department.