Mediocre MSP - Anonymous employee Sagiss Employee Review

This place is a goldmine of learning opportunities. You've got some top-notch, experienced technicians leading the way. They offer educational resources to ensure your success. Plus, there's a fantastic culture of collaboration and support all around. They have one of the most robust training programs I have seen out of any company. They will not put you in front of clients unless you are 100% ready and they ease your service desk experience by tiering tickets based on difficulty and training you on each ticket type. Their documentation is also incredibly robust which helps with learning. You can tell they've put in years of work refining their operational procedures; there's a well-defined set of procedures for pretty much everything. Personally, I felt that my voice truly mattered, and our Operations Manager, Jeff Koettel, took action when needed. I can honestly say I don't have a single regret about my time here.

There were spurts where we were short staffed increasing workload significantly. The compensation and benefits were a bit lacking. While day-to-day operations decisions are collaborative, it does not seem like operations and management are the same page. It is a fairly metrics heavy environment which can be off-putting to some.

Able to get experience in multiple environments and with several technologies. Able to get both help desk and administration experience Reimbursement for IT certifications Relaxed dress code and office environment. Occasional free lunch on Friday Friendly peers

Extremely low pay (very bottom of industry averages) Very high work volume, high stress Unrealistic metrics, goals, and expectations Not enough employees to cover the workload, yet still expected to get everything done within a very short amount of time Feels like working in a sweatshop at times due to all of the above put together No real avenues for advancement Management does not listen to employees Management sides with clients even when they are wrong and it has a negative impact on employees Management does not come from a technological background and therefore ineffectively manages the technological team Management holds an inconsistent level of accountability for team members and situations (care too much about things that don't matter and too little about things that do; some team members are not held accountable when they fail to perform their vital job functions which affect others) Management frequently berates and talks down to employees; treated very poorly here Benefits are terrible - health coverage caused myself and many coworkers to go without proper medical care Management plays favorites with certain employees, some more than others (cough owner's family cough)