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      Sagility

      Engaged employer

      Sagility reviews

      No work/life balance or structure - Customer Service Agent Sagility Employee Review

      2.0
      30 Jun 2024
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      They can sometimes offer incentives each month, but they don't tell you until you get paid.

      Cons

      They can sometimes offer incentives each month, but they don't tell you until you get paid. Management has no structure and always has an attitude. Pay is low and employees have no autonomy. You go through weeks of training and then let you get to the production floor and completely change everything. This in turn affects your QA monthly grades which is based n your bonus. Its just like you can't win for losing.

      avatar
      Sagility Response
      1y
      Hi, your input is valuable to us. We would like to understand more about your experience and possibly gauge how we can help. Please write to us at LetUsTalk@sagilityhealth.com

      Explore other reviews about Sagility

      5.0
      15 Jun 2026
      Member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Job is remote and people are friendly

      Cons

      Pay could be better but job is fully remote

      avatar
      Sagility Response
      1w
      Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put the experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
      4.0
      14 Apr 2026
      Patient service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy working for the company and appreciate the growth opportunities it offers. As long as you do your job well and stay consistent, there are good opportunities to advance fairly quickly. For my experience my trainer was great when I started.

      Cons

      It seems obvious that the camera is being used for monitoring and micromanaging. The system is already monitored during production, so I do not believe the camera is necessary. I also do not fully agree with the explanation that it is only for the client or because of sensitive information. In my opinion, it feels more like Sagility is using it to closely watch agents and make sure they are doing their jobs, even though QA already provides visibility into their work through screen monitoring.

      avatar
      Sagility Response
      2mo
      Hi, thank you for taking the time to share your experience with us. We acknowledge and value your input. We make it a point to consider what's been shared with us. Please email us at LetUsTalk@sagilityhealth.com for any further comments or suggestions you wish to share
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