Strong Benefits, But Culture Needs Work - Customer Account Manager Sage Employee Review

1.0
29 May 2025
Recommend
CEO approval
Business outlook

Pros

-Solid benefits package -Some great colleagues and teams -Good initial onboarding experience

Cons

-Toxic work culture developed over time -Unrealistic KPIs created constant pressure -Frequent layoffs created job insecurity -Seemed to shift all focus to Intacct, leaving other areas neglected

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Sage Response
1y
Thank you for sharing your feedback with us, especially given that your recent experience with us has not been very positive. We encourage you to discuss any concerns regarding work deliverables with your manager and leadership teams. It is important to us that you feel empowered to achieve outstanding outcomes. Clarifying key tasks and understanding how best you can be supported will be crucial to your success. Being in Tech, we operate in a very agile environment, which calls for embracing change now and again to better align ourselves with our commitments to partners, customers, colleagues, and other key stakeholders. Nevertheless, we are dedicated to developing our talent and equipping colleagues with the skills necessary to contribute effectively to the business at any given time. Please utilise resources such as our Talent Marketplace and Sage Learning for upskilling opportunities, mentorship, and project engagements through the gigs feature. These tools are designed to help you thrive. Please be assured that we remain committed to continuously improving the colleague experience, so if you have additional feedback, please share it with us through our Always Listening survey.

Explore other reviews about Sage

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

Cons

No cons to add at this time

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
1w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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