Horrendous - Technical Support - Accounts Sage Employee Review

1.0
17 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Sage perks... i guess. Building is decent, but now Stephen Kelly has got rid of one of the cafes it's not so great.

Cons

I'd like to know why when I applied I was not told about sales in Tech? This is pushed heavily on to us and causes so much stress. Sage do not care AT ALL about customer service, only sales leads. They'd rather we got a sales lead, which then has to be converted by sales (completely out of our control), then we will be penalised if it doesn't convert, than actually helping the customer. It is the most soul destroying environment I've ever been subjected to. Do not believe the current job descriptions, in tech support even if you have amazing CSAT and other scores, if your sales leads aren't up there you will be put through extreme stress. The method of dealing with customers (get them off the phone ASAP even though they've been on the phone 6 times this morning) is SO unethical.

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5.0
23 May 2026
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Pros

Working at Sage these past 4 years has been both rewarding and energizing. I’ve really valued the opportunity to collaborate with talented teams across the business while helping evolve our Developer Content organization into a broader developer experience and AI-enabled function. One of the most meaningful parts of the experience has been seeing how open people are to innovation, collaboration, and continuous improvement. It’s been exciting to contribute to initiatives that improve both internal workflows and the experience for our developer community. I’m grateful for the relationships, growth opportunities, and trust I’ve been given throughout the year, and I’m looking forward to what’s ahead.

Cons

With so much innovation and transformation happening across the company, priorities can evolve quickly — but it also creates exciting opportunities to learn, adapt, and contribute to meaningful change.

3.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

Cons

-Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

4
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Sage Response
1mo
Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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