Great team and opportunities with cool organizations - Customer Success Engineer SafetyCulture Employee Review

Great place to learn and grow!

Nothing to highlight at this time

- The people: Majority of the sales and customer service reps are incredible people who are trying their best and rolling with the consistent changes - Relaxed culture in the office (can wear basically anything you want) - The new CEO Kelly seems to be a great leader and hopefully he can turn the sinking ship around

- Leadership: Most of leadership was hired because of tenure and not because of actual skill. Multiple reps have left because of no guidance, training, or consistent processes across the board. No one knows how to navigate actual sales processes there. Leadership got upset at a rep trying to charge their client their list price on products - They wanted to automatically throw on 50% discounts for no reason. Training is NON-existent for both leadership and employees - Platform: The platform is basically a fancier google forms. It's supplementary to other platforms that businesses need such as a real HR platform, LMS platform, ERP, etc. Why would companies need an extra tool when they can get everything in one package somewhere else? Additionally, with the license structure, you pay a flat fee to get access to the whole platform - You can have shared logins so why would companies pay for additional logins when they can have less and still get access to the platform? This structure screws the entire sales team - how can you "upsell" if clients have access to everything already? - OTE / Commissions: The best way to make money here is by bringing in new business or within the growth segment. Enterprise or strategic conversations are non-existent because you're most likely not working with exec or decision-makers EVER. They have recently changed the commission structure to pay out more on contract renewals, but you barely make any commission on actual sales and bringing in new business. You get paid out quarterly instead of monthly, but you get told multiple times that we should be thankful for that instead of getting paid 1 time a year for commissions