Great job short term - Customer Service Representative Saela Employee Review

3.0
15 Sept 2021
Recommend
CEO approval
Business outlook

Pros

The culture really helps in everyday life Flexible schedules if you're in school Free gym

Cons

They encourage you to speak up about advancing with the company but there is no follow through There is nepotism and it's hard to "get in" They expect some unrealistic goals when it comes to retaining customers

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Saela Response
4y
Thank you for sharing your perspective. We are glad that the culture benefited you in your everyday life! At Edge, it is important that our employees are happy and they feel taken care of, and we are sorry to hear that you felt unheard and underappreciated. We take allegations of nepotism seriously. Please reach out to hr@eentities.com to discuss them further. We wish you the best in your future endeavors.

Explore other reviews about Saela

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Really great people and a strong culture. I’ve had many opportunities to learn and take on new things, which I appreciate. It’s a fast-moving environment, so you’re never bored, and you get exposure to different parts of the business. Leadership does care about development and giving people opportunities to grow.

Cons

It’s a fast-paced environment, so you have to be comfortable adapting and wearing multiple hats. Because the company is growing, things can evolve quickly, which keeps you on your toes. If you like a super rigid structure, it might take some adjusting.

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Saela Response
3mo
We appreciate your review and are happy to hear that you enjoy your job and the team you work with. Thank you as well for the constructive feedback — we welcome suggestions from our employees and use them as part of our ongoing efforts to improve communication, leadership, and the overall employee experience.
5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- Genuine opportunity for professional, personal, and financial growth. Over my three years here, I’ve seen real change in my confidence, skills, and overall direction in life. - Strong culture that encourages growth and accountability. The environment pushes you to improve yourself, take ownership of your work, and recognize your potential. - Clear path for advancement. I started in an entry-level role and have been able to progress to a point where I’m now on a path toward leadership, which shows the company promotes from within. - Supportive leadership and mentorship. The training and guidance I’ve received have helped me develop valuable skills and prepared me for greater responsibility. - Opportunities to build a long-term career, not just work a job. The company invests in its people and gives you the tools and opportunities needed to grow if you’re willing to put in the effort. - Increased responsibility and trust over time. As I’ve grown, I’ve been trusted with more, which has helped me develop both professionally and personally.

Cons

• The role requires a high level of self-motivation and accountability. While this creates strong individuals, it can be difficult for those who need more structured guidance early on and it seems to effect turn over rate of employees

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Saela Response
3mo
Thank you for taking the time to share your experience. We are glad to hear that you enjoy your role and being part of the team. We also appreciate your thoughtful feedback and suggestions for management, as input from our employees helps us continue to grow and improve. We value the work you do and your commitment to the company.
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