Leadership Lost its Way - Manager SQA Services Employee Review

Leadership Has Lost Its Way I am currently employed here, and unfortunately, this has been one of the most disappointing experiences of my career. The biggest issue facing this company is leadership. Many strategic decisions appear to be driven by outside consultants who, from my perspective, lack the institutional knowledge and operational experience needed to effectively guide the business. Despite this, they have been given significant influence over major decisions impacting employees, customers, and long-term company direction. Since these consultants became heavily involved, the company has experienced repeated restructuring, layoffs, benefit reductions, and constant shifts in priorities. Rather than solving problems, many of their recommendations seem to create additional layers of confusion and instability. Employees are frequently asked to abandon one initiative and move to the next before seeing results from the previous one. Equally concerning is the lack of confidence many employees have in senior leadership. Transparency, accountability, and consistency often feel absent from decision-making. Leaders regularly change direction, reorganize teams, and introduce new strategies without clearly communicating the rationale behind them. What makes this particularly frustrating is that the company was built on strong client relationships, industry expertise, and a people-first culture. Today, that foundation appears to be eroding under leadership decisions that prioritize short-term metrics over long-term success. There are talented employees throughout the organization who genuinely care about the company’s future. Unfortunately, until leadership demonstrates greater accountability and relies more on qualified internal expertise, it will be difficult for the company to regain its footing.