Employee morale at an all time low - Technical Support SOTI Employee Review

1.0
7 Jun 2018
Recommend
CEO approval
Business outlook

Pros

- Great friendships - Good opportunities to advance in some departments - Company funded sports activities every day of the week (pretty cool)

Cons

- Turnover at the company at all levels is hurting employee morale - Hearing from hiring managers trying to back fill open positions that Glass Door reviews of the company are making it difficult to attract top talent - We are only paid once a month (not the norm for North American companies) - Benefits are sub-standard and RRSP matching only kicks in after 2 years - Lots of politics and gossip in some departments that is making it's way to more public forums like Glass Door that is troubling - Leadership at the top is rudder-less. It seems more reactionary than thoughtfully planned out. Scares those of us at the lower levels who have little input or ability to contribute to positive change. - CEO has a reputation of being a moody person who thinks he knows it all. Whatever he says goes. This management style is not likely make you all that popular or result in the best results for the company or employees.

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SOTI Response
6y
Thank you for taking the time to share your experience. We are so happy you have made great friendships and appreciate the social events we offer. As a rapidly growing company with a great product, we agree- there are lots of opportunities for growth! We have formed cross functional committees this year to empower employees to help us solve the types of issues you mentioned, such as compensation, improved benefits and communication/transparency. We’re looking forward to delivering on these areas in 2019 and 2020! If you are interested in joining any of these committees to share your feedback, please contact the People & Culture Team.

Explore other reviews about SOTI

5.0
13 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Sound and Passionate Leadership Culture of Excellence & Growth Deep and Diverse Cast of Committed Talent Laser-focused on Customer Happiness Endless Opportunities to Learn & Grow Customers Praise our Products and Support

Cons

Hyper fast-paced, very demanding - making time to consistently learn, train, learn and train more.

6
4.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good product and works well.

Cons

Slow Growth trajectory with company

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SOTI Response
3mo
Hi there, thank you for recognizing the strength of our products, it means a lot coming from someone who works with customers every day. We encourage all employees who are interested in growing their career at SOTI to have conversations with their manager to discuss an individualized development plan or take advantage of our Career Pathing Program to work toward the next step in their career. - SOTI People & Culture
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