Pros
Fascinating volunteers, all wonderful human beings. Ability to merchandise stock off plan and use own creativity and initiative to run the shop. Satisfaction from researching and displaying items which subsequently sell & make the charity good money. Working with volunteers from diverse backgrounds, who have interesting life stories to share, and those with special needs is especially rewarding.
Cons
Rowans job ads always mention "can do" attitude which is thoroughly exploited by upper management-zero support offered, abrupt emails and phone calls if ever you dare to ask. Any problems you have are turned back on you as though you're incompetent...I'm not. Requires many hours of unpaid overtime to keep your shop running as it needs to, to satisfy your targets and paperwork criteria. If management were kind, it would be the perfect job.