More like "Work for Less" - Sales Floor Team Leader Ross Stores Employee Review

1.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

They offer a 401k plan.

Cons

The customers are the worst I've ever had to interact with. The pay is NOT worth the work they have you do. You can't do anything if someone just walks out with a bunch of merchandise (EAS and all). You are timed at the register. You're timed doing markdowns. You're timed doing cash office. You're strictly timed in stock room. Just about the only positions you aren't timed for are SPS and fitting room. SPS might be the worst position of all. I was the best at my job in my district (per our district manager), possibly in the region (again, per my district manager) and all I got for it was a "thanks for your hard work". No pay raise, no real recognition, no bonus, not even a gift card. What I had to endure to be the best at my job was: yelling, stealing, verbal harassment, cussing, and threats of violence up to and including death. My safety is not worth what they paid me to stand at the door and take all of that. I never felt safe in that position. I'm glad I'm now salesfloor, but it isn't much better because now I am required to learn how to and perform everyone else's job! I am paid the highest out of the non-management at my location and it still isn't a livable wage.

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Ross Stores Response
5mo
Ross Stores takes concerns of this nature very seriously, and we appreciate you taking the time to share your feedback. Please contact our confidential ALERT Line with your concerns. For your convenience, ALERT Line contact information is available on MyRoss. You can also reach us via the Ross Customer Service team at 800-335-1115 or email us at customer.service@ros.com so we can fully investigate and address your concern.

Explore other reviews about Ross Stores

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits once you're permanent

Cons

If you live in Atlanta the corporate office is in Alpharetta

3.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Even though this is with my store specifically I got really lucky with my coworkers. Every season change there is 40% off for about a week other than that is 20%. They also have scholarship opportunities.

Cons

It’s a really physical job, sometimes it’s so busy that you can’t even take a break especially during Christmas season, you WILL debate working there during that time. The store hours are horrible and since most of the time were understaffed we won’t leave until almost midnight just cleaning up.

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