Root Inc.

Root Inc. reviews

Don’t work here - Customer Service Representative Root Inc. Employee Review

2.0

19 Dec 2022

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Not really any pros. The company sucked as a work place and car insurance company

Cons

Calls were almost always escalated, there were times we were left in the dark and not given information that was needed to successful complete our jobs, provided us with vague answers to provide to customers which made for even more upset customers

Root Inc. Response

This doesn't sound like the experience we strive to provide for our teammates. We appreciate you taking the time to share and we wish you all the best in the future.

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5.0

23 Apr 2026

Sr customer experience representative

Recommend

CEO approval

Business outlook

Pros

remote, anywhere in the world pays for license

Cons

no cons at the moment

Root Inc. Response

2mo

We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.

1.0

30 Jun 2026

Complex claims adjuster

Recommend

CEO approval

Business outlook

Pros

Remote, off on holidays, no weekends, and 9/5 schedule

Cons

Work load. Complex, siu, bodily injury and management are the main career paths. Not a lot of opportunities Because they only have personal auto.

Root Inc. Response

We appreciate your contributions to Root during your time with us and wish you the best.

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Root Inc. reviews Root Inc. Customer Service Representative reviews Root Inc. review

Root Inc.

Don’t work here - Customer Service Representative Root Inc. Employee Review

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