Failing insurance company masquerading as a tech company - Director Root Inc. Employee Review

1.0
20 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Hard to find any. Maybe it's their flexible vacation and remote optional policies, but this isn't unique.

Cons

Avoid working here at all costs. There are myriad problems with Root and the way it operates. Here are a few select reasons why you should avoid it: - Incompetent executives: many of the senior leaders at Root are inexperienced and don’t understand how to drive teams forward — let alone a company. Don’t believe me, take a look at the execs yourself. Many have never led a team or have limited work experience. Leadership is the main thing driving this company into the ground (not the pandemic, market, etc.) - Inconsistent strategy: Root hasn’t ever had a consistent and meaningful strategy. It’s been this way for years, it had just been shielded from public eye until the IPO. There is a clear conflict between the business strategy and the brand. Execs seem to pivot quickly with no real understanding of the long term implications. Look at the company performance and market trends if you don’t believe me. Nothing Root is doing is unique or differentiating. - Lack of talent density: There’s a major talent density issue across most core functions, like Product, Eng, and Analytics. Though there are some really talented folks at Root, it’s often mitigated by a greater number of people who are under-qualified or inexperienced. This is mainly driven by Root not valuing their employees (see below). - Employees aren’t valued: People leaders change as frequently as you change your socks. They will pay you like an insurance company, not a tech company. RSU grants leave a lot to be desired, especially considering the negative outlook. If you’re really lucky, they’ll even give you a “retention RSU grant” one month (because you’re the top talent in the company) and then lay you off the next month — seriously, this is true! The recent layoffs likely aren’t a one time occurrence. Either the above things need to change, including replacing the CEO, or this will happen again.

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Root Inc. Response
4y
We see in your review that you were part of our team for over three years—thank you for all you’ve done for our company and customers. We appreciate this feedback and wish you the very best in the future.

Explore other reviews about Root Inc.

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Has been the best employee I've had throughout my career, and by far the best insurance company. They are transparent, they care about employees, and if you do your job there are opportunities for growth all over the place.

Cons

Can't think of a negative thing to say so far

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Root Inc. Response
2mo
We're delighted to hear how positive your experience has been at Root. Thanks for leaving a review.
1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fully Work From Home. Unlimited PTO

Cons

Management was terrible. Awful communication. Favoritism.

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Root Inc. Response
1w
We appreciate your contributions to Root during your time with us and we wish you the best.
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