Understaffed Overworked - Commercial Service Representative RogersGray Employee Review

Pay is great, people are great.

It's on the Cape, far from Boston

Work colleagues (excluding management) were always supportive and a pleasure to work with.

If you are considering applying, I would strongly advise you to steer clear. When the company operated solely as RogersGray, there was an air of camaraderie and respect among a tight-knit group of professionals working toward a common goal - to provide excellent customer service and to support each other. Training was excellent and culture felt bright. This took a sharp turn when the owners sold the company to Baldwin Risk Partners. The people I worked with on a daily basis for years were the only saving grace. There was no work-life balance. Management would turn a blind eye to colleagues working 60+ hour weeks and reprimand others unable to keep pace in addition to making inappropriate comments in the office under the guise of a humorous “don’t tell HR!” You are only a number here and the moment you start to advocate for yourself, you will be treated as lesser and gaslit into thinking you are doing something wrong when it is simply the workload being too overbearing. It felt dehumanizing. This is now a culture of sink or swim and the burnout and constant turnover are just the writing on the wall.