Account Executive - Not a Great Experience - Account Executive RoadRunner Employee Review

1.0
8 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Fun, Exciting at the beginning. Interesting concept. Innovative business model. People seemed to be nice. The other Account Executives are nice. Management seems to be on your side, at least they come across like that in the beginning. Not in the long run. Upper management will initially treat you with respect. Initially.

Cons

The company was pitched to me with so much promise. It seemed to be young, exciting, fast growing and an excellent opportunity. I was excited to start and for the first month, it seemed like it was going to work out. But I quickly began to realize that this company was not going to be easy at all to earn commission and I was always going to be working 70+ hours a week. The sales support was barely available and hired incredibly late. Training was minimal, administrative tasks kept us up until midnight, quotas were so high that it was nearly impossible to hit them. In addition, there was so much competition that could put bid our quotes and it felt we were selling a commodity rather than an innovative service after awhile. It was just very hard to sell. There was an incredible amount of pressure to perform, but barely any resources, training or one-on-one management to help us succeed. They tried their best to help us, but it was so resource strapped, unfortunately many of us felt a lot of stress to make something happen from almost nothing. As a result, Unfortunately, it was incredibly difficult to make any commission at all. This left us feeling frustrated and anxious. If you want to come here, understand it will be an up hill battle for commission. You’ll be part of a cool concept, but that concept, doesn’t always pay the bills. Make your own decision whether you want to join, just understand, you will work A LOT and might miss commission a majority of the time. Choose wisely.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner. We consider all recommendations and feedback we receive. Wishing you the best of luck in all future endeavors. Sincerely, RoadRunner Recycling

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Pros

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Cons

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4.0
9 May 2026
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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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