Pros
Working remotely, I guess. That's about it.
Cons
ZERO off time besides tiny 15 minute breaks and an hour lunch. You have to be on, taking calls 24/7, or else a manager will contact you and ask why you're having "unnecessary down time." Literally couldn't even go to the bathroom. My other coworkers said they take their computer with them to the bathroom. Absolutely absurd. This role literally sent to me into a great state of depression and anxiety. I have never worked for a company that expects you to be taking calls back to back WITHOUT GOING TO THE BATHROOM. Most of these calls are people/students who are extremely rude and hostile because of their assigned enrollment specialists (who are also terrible besides a few very nice ones) NOT contacting them/calling them back as scheduled. As a Student Contact Specialist, though, YOU get told off and you have to act like it doesn't bother you because that's part of the job. I'm a human, with feelings and emotions, so yeah, it does bother me. Two words: Cold. Calling. One of the worst things this company has ever implemented is calling past interested students MULTIPLE times a day to "see" if they're still interested in whatever degree the university offers that they showed interest in sometimes even a YEAR, or TWO YEARS AGO. This makes literally no sense. If someone is interested in pursuing a degree, they'll reach out?!?! And again, you will be yelled at. Oh well! :) Put a happy face on and call the next person! :) DO NOT BE FOOLED FROM THEIR DECEPTIVE JOB DESCRIPTION: THIS IS A CALL CENTER JOB. There is a reason why they are looking for new people to work this AWFUL position every 2-3 months. The turnover rate is a high for a reason. This is easily the worst job I've ever had, there were times where I actually missed my retail job and that's saying something. Please please please, do not work here.
