Marketing - Anonymous employee Ricoh Employee Review

2.0
13 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There use to be career advancement opportunities available. Decent pay and benefits if you're at Grade 12 or above. Severance packages depending on tenure provided with regular layoff waves.

Cons

Remaining leadership and management is in complete disarray as Executives continue to drop like flies and often are not replaced. The layoff waves that began in April 2017 have completed diminished moral across the entire organization. Remaining customers that were not sold off to selected dealers are distressed because of ongoing rumors and a likely change in their long-time sales rep/support. FY17 sales comp plan was unachievable resulting in most top performers to whiff on their now conservative income goals despite bringing in more revenue dollars than previous years. New CRM transition in mid-FY17 was a colossal mistake when considering the tenure and subsequent computer skills of most remaining sales reps/managers.

Explore other reviews about Ricoh

5.0
7 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Strategic Shift: It’s an exciting time to be here as the company pivots toward IT Services and Digital Workspace solutions. Global Reach: Opportunities to collaborate with teams in Japan, Europe, and across the Americas. Stability: Even during market shifts, the company is financially grounded.

Cons

Legacy Mindset: You will occasionally run into "we've always done it this way" from long-tenured employees. Siloed Departments: Communication between the hardware side and the new digital services side could be smoother.

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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