Look elsewhere - Senior Territory Manager Reynolds American Employee Review

2.0
2 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Average pay. 401 k match. Low car payment. Sick leave. The peers you suffer with.

Cons

All the previous non-forced reviews you read are true. This company has a sinking ship or morale and talent that they refuse to address. Luckily the talented are leaving. Sadly this leaves the ill equity in leadership roles. This isn’t a management job by any means. This is a customer service and merchandising job. There is a huge difference between the white collar business analyst position they describe and the blue collar bleeding knuckle complaint resolution position it actually is. You do not have the authority or ability to make smart business decisions for the company. You cannot build relationships while you’re laughably strong arming small business owners. Upper management will treat you as expendable. This was seen when during the pandemic it went from “we’ll do what we can to make sure you’re safe” to three weeks later. “Visit 4 times your normal schedule. Our profits are more important than you or your family’s safety” You’ll be wondering every 6-8 months if they are going to fire you or move you across the country to keep your job. The actions of upper management and their words never match up and they think too little of their employees’ intelligence to think you’ll recognize. They manage to the lowest employees instead of motivating their top tier employees. Their main focus now building company appeal to new hires in hope to maintain them for 2 years in order to replace the hemorrhage of escaping talent. If you are looking at this place for employment I highly suggest you look towards any of the competitors first. They pay better, treat you with respect, and are honest with actually caring about you. That’s why they didn’t return to a pandemic until 6-8 months later.

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Reynolds American Response
4y
Thank you for your review. Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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