Treat others how you want to be treated - Senior Territory Manager Reynolds American Employee Review

1.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Division managers that do not perform their job and when they show up are late and leaving early. Team member mentality makes it great to put down others to make yourself look better even when it doesn't really benefit you. Being pushed by your DM to the Account Team for a lateral position so you can do the job for someone making $20-$40K more than you. That option is only available if you're young, a woman and blond to light brown haired; at least in the Florida region. They have a type. It creates to the culture of conflict and mixing business with pleasure since that runs on all levels of the region. Division Managers are known to be romantic with each other. Division Managers have also been known to do the same with the Territory Managers. Everyone knows all about it. Oh, I forgot to mention you get a company car and health insurance that increases more in cost than the marketplace every year.

Cons

Florida region is awful and has done a 180 over the past couple years. Falsifying coupon counts, even against your better judgment, so you are not on a list that only props up your line manager and their line manager. Being guilted about taking time off when it is afforded to you. FMLA being used against employees when they needed it and then are terminated for utilizing that legal right causing fear and panic about how to keep your job when other people are made an example of when they had legitimate reasons. Florida region currently has a roughly 10%-15% turnover rate based on last senior director leadership change. He is trying to make a name without really focusing on the root causes of his own ineffective division leadership at the expense of losing quality employees on the bottom rung of the ladder to protect those in management. Also, I almost guarantee the company will over state how well everything is performing to its shareholders for end of year but I can tell you that is not reflected on the ground based on how the people that drive that growth (or lack of) are not seeing it because of current misaligned directives, mismanagement of product launches and false reporting of performances.

Explore other reviews about Reynolds American

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, career opportunities, independent work

Cons

Too many priorities, it’s never enough.

1
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Reynolds American Response
2w
Thank you for your honest feedback. Insights like these help us continue to improve the experience for our Territory Managers and field teams.
2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great compensation package, some very nice, decent people, but counterbalanced by some complete lunatics

Cons

Extremely political and toxic environment, massive lack of diversity and especially now that they don't "need" to do it anymore, you can see true colors coming out. Advancement and performance is dependent on who you know. No meaningful feedback on how to improve and what actually needs to be done. A tendency to love bright shiny objects and pretty presentation decks, but no real meaningful strategy. And they do not seem to even know themselves what they want, which makes delivering at a high level very challenging. Current CEO is doing a good job I think but he has no idea of the layers of toxicity underneath. I also get a sense that current results are being propped up by people who are on the verge of retirement and will never find another job outside the industry - therefore trying to maximise the most they can out of the next few years with no view to what will happen 5 or 10 years down the road.

1
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