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      Reward Gateway

      Engaged employer

      Reward Gateway reviews

      Was a fantastic company but it is not the same since the Edenred purchase - Client Success Manager Reward Gateway Employee Review

      3.0
      7 Nov 2023
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've had an amazing time at RG over the past couple of years. Up until the sale to EdenRed, it really was a 5 star company to work for. They genuinely cared about their employees, clients and fully embodied their mission of 'Let's make the world a better place to work'. All of the leadership team genuinely believed in the company values, and operated in accordance with them. Every department has very talented people in it, and the products are pretty solid and always expanding. The clients themselves are, for the most part, pleasant to work with and eager to use our solutions to the fullest, and care about their own respective workforces. I've made some long-term friends at Reward Gateway as well as some great professional connections, and will look back on the majority of my time here fondly.

      Cons

      The recent changes in leadership, closely tied with the Edenred acquisition back in May, have completely changed Reward Gateway in a very short space of time. Now it seems like the only thing that is important is squeezing as much money out of our clients as possible in the name of 'sustainable profitable growth'. Clients are being quoted huge increases at renewal, sometimes doubling their annual fee (or more), with very little justification for such a large increase. Most of the leadership team (that used to be made up of a diverse and interesting group of individuals) have been replaced with copypaste corporate veterans (most of whom are middle aged white men) who seem to just see RG as another business to squeeze the juice out of rather than an employee engagement leader that drinks its own medicine. The leadership team seem wholly concerned with growing the business as quickly as humanly possible in order to deliver ROI to Edenred after their humongous £1.15 billion purchase, and one wonders whether this 'growth at all costs' approach is sustainable or not.

      avatar
      Reward Gateway Response
      2y
      Thank you for sharing your thoughts on your experience with Reward Gateway, particularly in light of the recent changes following the Edenred acquisition. We genuinely value your feedback and want to express our gratitude for your dedicated service over the past years. We are delighted to hear that your initial years with Reward Gateway were fulfilling, fostering lasting connections both personally and professionally. Your positive experiences and the bonds you've forged are a testament to the collaborative and supportive culture we've always strived to cultivate. Your concerns regarding recent shifts in leadership focus and pricing strategies are well-noted, and we are actively working to ensure transparent communication on these matters. We're committed to maintaining the integrity of our unique company culture, embracing diversity in leadership, and striking a balance between growth and the wellbeing of our employees. Your insights are invaluable as we navigate these changes, and we encourage an ongoing dialogue to collectively shape the positive trajectory of Reward Gateway. -Nebel

      Explore other reviews about Reward Gateway

      5.0
      25 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      culture and people, work life balance, incredible benefits

      Cons

      undergoing acquisition by edenred has a different model and culture

      1.0
      10 Oct 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Before being acquired by EdenRed, RG was a decent company with lower than average salaries but a higher than average focus on benefits and a healthy culture of transparent communication. Doug led with empathy and respect. After he left and Nick Burns became CEO, everything went downhill fast.

      Cons

      - Tons of layoffs and offshoring labor to cut costs. Leadership openly talked about how roles that were cut or vacated would be left unfilled, with those remaining expected to pick up the slack. - There is almost zero pathway to progression internally. - The product vision is unclear and there is little to no innovation; product is outdated and stale. - Leadership is toxic and does not take accountability for poor decision making. - Honestly everything here was terrible other than my coworkers, who were awesome but so demoralized by the direction of the company that every day left everyone burned out and demotivated. - There's a toxic culture of being expected to put on a happy face and pretend everything is fine, lots of talk of being a family, and then being gaslit by leadership left and right. For being a company with a vision statement of "Appreciation appreciates" (which honestly, what does that even mean lol), you sure will feel not only unappreciated, you'll feel like you're completely dispensable to the company regardless of your performance. And that's because you are completely dispensable.

      5
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