Keep drinking the cool-aide - Anonymous employee Reward Gateway Employee Review

Hi, it's Kylie Green. Thanks for taking the time to share your review about your experiences at Reward Gateway. You mentioned in your pro's that we have great offices and teams. I completely agree we have amazing people who come to work everyday dedicated to delighting our customers and have a great time with our social culture. I am glad you enjoyed the perks/benefits during your time at RG. From 5 weeks annual leave, to a wellbeing allowance, one years parental leave and of course access to our own discount program. We work hard to ensure we provide a strong benefits offering to reflect our desire to support and care for our employees. We assess our benefits regularly against our 5 guiding benefits principles of fairness, choice, balance, wow and easy. Your cons list was challenging because it is very different to my experience at Reward Gateway and the feedback we regularly receive from the team. But I will do my best to address it and will share it with the other Australian leaders so we can learn from it. I am disappointed to hear that employee engagement felt forced to you. It's something that we spend significant time in our recruitment process on, as people who thrive at Reward Gateway are truly passionate about employee engagement, both within our teams and those of our clients. Work hard is certainly a core value at Reward Gateway and our people choose to work in this fast paced environment because they truly love their job, our mission to make the world a better place to work and the personal growth opportunities. You are correct, some of our team do connect globally with colleagues in our Boston, London or Plovdiv offices in the Australian morning or evening. We empower our people to balance this by taking advantage of flexible hours and work from home, so they can enjoy work- life integration. I find it difficult to relate to your comment on a horrible environment. Many of the team here talk about it being the best place they have ever worked and that has been my experience too. I am sorry this wasn't your experience and hope you are enjoying your new working environment. You mentioned that Reward Gateway is a dictatorship and recommend an external review. I agree that external reviews can add a lot of value. That's why we conducted the Best Places to Work survey this year. The Leadership team, the People team, the Australian leaders and I spent a lot of time looking at these results to work out how we can create an environment where our teams can thrive, grow and do some of the best work of their lives. The survey provided a tool for employees to live our 'speak up' value and some of the results from this years surveys for Australia are: - 96% of respondents would recommend RG as a place to work to others - 100% of respondents said taking everything into account, I would say this is a great place to work -100% of respondents said management trusted them to a great job without looking over their shoulder - 96% of respondents said people are encouraged to balance their work and their personal life. The Great Places to Work survey also highlighted areas where we could improve on diversity and inclusion, pay review process, people information, performance conversations and learning and development - to make RG an amazing place to be from. The People team have done significant work on these areas over the past six months. Thank you again for taking the time to share your experience. Reward Gateway certainly isn't for everyone and I hope you have found an environment that you really enjoy. Thanks, Kylie